Contact Us

Privacy Policy

Last Updated: April 1, 2026

At Hand & Hammer (“we,” “us,” or “our”), we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our Privacy Policy governs our actions as they relate to the collection, use, and disclosure of Personal Information.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. This Privacy Policy applies to the website handandhammer.ca and our interactions with clients, prospective clients, and website visitors.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, property address, and project details when you voluntarily provide them through our contact forms, consultation requests, or direct communication.

  • Non-Personal Information: We collect technical information such as your IP address, browser type, and operating system to help us manage, analyze, and improve our website’s performance.

3. How We Use Your Information

We collect your Personal Information for the following purposes:

  • To provide requested services, including site consultations and estimates for custom home builds, renovations, additions, and outdoor living spaces.

  • To communicate with you regarding your project timelines, quoting, or general inquiries.

  • To improve our website content, portfolio galleries, and overall user experience.

  • To comply with municipal permitting, legal, and regulatory requirements.

4. Sharing of Information

We do not sell, rent, or lease our customer lists to third parties. We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or coordinate specific project logistics (e.g., sub-trades, structural engineers, or municipal city planners). All such third parties are prohibited from using your Personal Information except to provide these services to Hand & Hammer, and they are required to maintain the confidentiality of your information.

5. Security

We take reasonable steps to protect your Personal Information using physical, electronic, and procedural security measures appropriate to the sensitivity of the information in our custody or control. This includes safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

6. Retention

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, to complete your contracting projects, or to comply with legal, regulatory, or internal policy requirements.

7. Access and Correction

You have the right to access your Personal Information and request a correction if it is inaccurate. To access or update your information, please contact us using the information provided below.

8. Contact Information

If you have any questions about this Privacy Policy or our handling of your Personal Information, please contact us at:

Hand & Hammer